Here's what I've tried that does NOT work: I've tried pretty well everything I can think of to find the cause and I'm stumped. Yet I've recently helped three other seniors with their Windows 10 computers as Quick Assist load and runs without any problem.
Yesterday I tried to help someone (another isolated senior) remotely and her Win10 PC has the same problem so I cannot help her. I run five PC's running the same version of Windows 10 and only two of them will load Quick Access. I've been helping a number of folks with their PCs using Quick Assist as I'm reasonably tech savvy. I'm in Montreal and we're still quite locked down because of COVID-19. Has anyone figured out why Quick Assist will load and run just fine on some PC's while on others a rotating animated "loading" symbol just spins and spins but never displays the get help / g ive help interface? If anyone can offer any help is solving this problem I would be very grateful !!
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